As long as you will lead, you will be surrounded by conflicts. Conflicts in which you are involved, and such amongst your team, or others. They may arise due to different interests, goals, estimations, or expectations. They can originate from structural aspects like distribution of resources, from intrapersonal (individual) or from interpersonal (social) reasons. Many people avoid addressing conflicts or feel unsatisfied by the way they handle them. Rather than reacting on a purely emotional level, you can learn how to manage disputes and disagreements constructively and proactively, and to control your emotion and deal with the emotions of others.
In this training you will deepen your understanding about conflict, you will reflect about your own role in them and your contribution, and you will learn how to handle them better in future.
The course consists of a diverting mixture of trainer input, practical exercises, and reflection. You will gain ideas about how to improve your own communication behaviour and already start practicing this. Also the online version is highly interactive using zoom technology with a lot of small group work.