Professional Communication Skills

as Your Foundation for Strong Relationships – Models, Techniques, and Self-Reflection

2 days training, online or on-site

For up to 14 leaders, owners, entrepreneurs, and freelancers of any sector, in English or German

Your Benefit

To be successful in your profession, excellent communication skills are indispensable. It influences your relationships with team members, superiors, clients, purchasers, and other project partners. Often, our communication is suffering from misunderstandings, unclarity, missing openness, and the inability to address conflicts.

You will learn how to prepare and conduct difficult conversations. You will learn to assess the effects of different behaviours. You will find out how you come across to others and how you can further improve your current communicative skills.


  • Extension and improvement of individual communicative abilities
  • Awareness of own communication styles and preferences
  • Ability to give, receive, and use feedback
  • Ability to understand and apply important communication models and strategies
  • Exercises, exchange, and feedback sessions with other participants


  • Apply basic models and strategies
  • How can I communicate clearly? The four-sides-model by Schulz von Thun
  • How do I respond to a message? The four-ears-model
  • Giving and receiving constructive feedback
  • Self-Image versus Public-Image – how to learn from differences
  • Prepare yourself for practical situations
  • How to communicate empathically: The art of active listening
  • How to apply criticism constructively: I- versus You-messages
  • The importance of body language
  • Guidelines to prepare a difficult conversation
  • Controlling a conversation using questions
  • Dealing with emotions


Trainer input; self-reflection; individual, partner, and group exercises; role plays; mutual feedback amongst participants; brief presentations by participants; group reflection. Also the online version is very interactive, making use of breakout sessions. Participants are actively involved.